CyberSentry Help Centre
General Questions
What is CyberSentry?
What is CyberSentry?
CyberSentry is your digital defender, providing market-leading cybersecurity products to protect your mobile devices and computers from malicious attacks, identity theft, and fraud.
CyberSentry is your digital defender, providing market-leading cybersecurity products to protect your mobile devices and computers from malicious attacks, identity theft, and fraud.
Who can benefit from CyberSentry?
Who can benefit from CyberSentry?
Antivirus protection keeps your online presence safe and secure from hackers. By running an antivirus product on your device, you can keep your accounts and identity safe when online. The protection monitoring shields you from suspicious sites and monitors your personal details and alerts you if your details become compromised.
Antivirus protection keeps your online presence safe and secure from hackers. By running an antivirus product on your device, you can keep your accounts and identity safe when online. The protection monitoring shields you from suspicious sites and monitors your personal details and alerts you if your details become compromised.
How does CyberSentry work?
How does CyberSentry work?
CyberSentry offers comprehensive cybersecurity solutions, including antivirus protection, firewall defenses, password management, and identity monitoring, to safeguard your online presence.
CyberSentry offers comprehensive cybersecurity solutions, including antivirus protection, firewall defenses, password management, and identity monitoring, to safeguard your online presence.
What are the key features of CyberSentry?
What are the key features of CyberSentry?
Dark Web Monitoring
Anti-Virus
VPN
Cyber Security Training
Dark Web Monitoring
Anti-Virus
VPN
Cyber Security Training
Does CyberSentry integrate with other security systems?
Does CyberSentry integrate with other security systems?
While specific integrations aren't detailed on the website, CyberSentry offers products like McAfee Multi Access, NordVPN, and Lookout, suggesting compatibility with various security needs.
While specific integrations aren't detailed on the website, CyberSentry offers products like McAfee Multi Access, NordVPN, and Lookout, suggesting compatibility with various security needs.
Does CyberSentry provide automated threat responses?
Does CyberSentry provide automated threat responses?
The products supplied by CyberSentry are continually updated to defend against the latest threats, operating silently in the background by scanning for malicious apps and files, cyberattacks, phishing attempts, and fraud.
The products supplied by CyberSentry are continually updated to defend against the latest threats, operating silently in the background by scanning for malicious apps and files, cyberattacks, phishing attempts, and fraud.
How do I contact Customer Services?
How do I contact Customer Services?
Please email support@cybersentry.com. A member of our Customer Services team will try to respond within 1 working day.
Please email support@cybersentry.com. A member of our Customer Services team will try to respond within 1 working day.
Account Activation & Management
How do I activate my license?
How do I activate my license?
To activate your license, please use the link provided in your welcome email. If you haven't received this email, check your spam or junk folder. If it's not there, contact us at support@cybersentry.com.
To activate your license, please use the link provided in your welcome email. If you haven't received this email, check your spam or junk folder. If it's not there, contact us at support@cybersentry.com.
I forgot my password. How can I reset it?
I forgot my password. How can I reset it?
You can reset your password directly on the McAfee or Lookout websites by clicking on the "Forgot Password" option. Failing that, please contact the team at support@cybersentry.com
You can reset your password directly on the McAfee or Lookout websites by clicking on the "Forgot Password" option. Failing that, please contact the team at support@cybersentry.com
Which devices can I protect with CyberSentry?
Which devices can I protect with CyberSentry?
You can protect up to five devices, including PCs, Macs, smartphones, and tablets.
You can protect up to five devices, including PCs, Macs, smartphones, and tablets.
How do I contact Customer Services?
How do I contact Customer Services?
Please email support@cybersentry.com. A member of our Customer Services team will try to respond within 1 working day.
Please email support@cybersentry.com. A member of our Customer Services team will try to respond within 1 working day.
Using CyberSentry
How do I use CyberSentry products?
Please use the link sent to you on your welcome email to activate your license.
Does CyberSentry offer customer support?
Yes, CyberSentry provides a Help Centre and contact options for assistance. If you are unable to locate the answer to your question here, please contact us at support@cybersentry.com
Payments & Billing
How much is my monthly subscription?
How much is my monthly subscription?
Please email support@cybersentry.com for your payment plan.
Please email support@cybersentry.com for your payment plan.
Can I pay annually for my subscription?
Can I pay annually for my subscription?
No, CyberSentry only offers monthly subscriptions.
No, CyberSentry only offers monthly subscriptions.
How do I change my direct debit details?
How do I change my direct debit details?
Contact support@cybersentry.com with any changes you need to make.
Contact support@cybersentry.com with any changes you need to make.
How do I get a refund? You can cancel at any time.
How do I get a refund? You can cancel at any time.
Please email support@cybersentry.com if you think you are entitled to a refund.
Please email support@cybersentry.com if you think you are entitled to a refund.
What happens if I fail to pay my subscription charge?
What happens if I fail to pay my subscription charge?
If you don't pay your subscription charge, we will remind you of the outstanding payment. If we still don't receive payment, we may:
Withdraw any promotional discounts applicable to your account.
Terminate our contract by providing written notice and withdraw your right to use the antivirus software.
Attempt to re-collect your direct debit payment.
If you don't pay your subscription charge, we will remind you of the outstanding payment. If we still don't receive payment, we may:
Withdraw any promotional discounts applicable to your account.
Terminate our contract by providing written notice and withdraw your right to use the antivirus software.
Attempt to re-collect your direct debit payment.
How do I contact Customer Services?
How do I contact Customer Services?
Please email support@cybersentry.com. A member of our Customer Services team will try to respond within 1 working day.
Please email support@cybersentry.com. A member of our Customer Services team will try to respond within 1 working day.